Service Desktop Pro Covers more than 20 business functions, you can: Manage your Contacts and communicate with them at the click of a button. Make Telephone Calls, Send Email, Send Fax, Attach Images, Browse Web Pages associated with Contacts and Search Contacts upon multiple criteria. Schedule Appointments, Add Reminders to Events, Add Documents to Appointments and Concisely view your Daily / Weekly / Monthly Appointments. Store your Digital Documents in a central repository for quick access and attach documents to various entities, create notes and quickly search documents on multiple search criteria. Manage your Project Proposals, Leads, Online Bids and Quotes. Keep Track of your favorite web resources, Set Reminders on Leads, Identify Superior Project Sources and keep complete control over how you procure work and on what terms Manage your Passwords for various online resources and keep track of your subscriptions and memberships on various online websites. Set reminders on subscription renewal dates. Free yourself from the hassles of memorising important login information on websites. Manage your Projects and Tasks, Allocate Tasks to Team Members, Generate Gantt Charts on projects, Keep track of work in progress, Set project Deadlines, Manage Products & Deliverables, Attach Documents to projects, Set Priorities on Tasks and Manage your overall delivery schedules. Keep separate track of your General and Billable Expenses, Create Invoices on Projects and Clients, Generate Invoice Receipts, Allocate Expenses on Projects and Clients, Create Your own Expense Groups and Allocate Expenses to Groups. Manage Customer Service by Pro-actively handling Defects & Bugs, Project Change Requests, New Client Requirements, Project Installations, Set Priorities & Status for various Issues, Allot Team Members to Issues, Monitor Status of Issue Resolution and Attach Documents to various Service Requests. Manage System User Access Rights, Configure Working Days & Holidays, Select Working Currency and Give appropriate Access Permissions to the various users of the System. Generate and Print Extensive Reports on various activities and Export the same to HTML, PDF or RTF. Manage System User Access Rights, Configure Working Days & Holidays, Select Working Currency and Give appropriate Access Permissions to the various users of the System. Quickly Search for any Record based on Multiple Search Criteria. And Much Much More:   Read on here